Printing Update
about 1 year ago
– Tue, Feb 25, 2025 at 11:30:08 AM
Hey everyone!
First, we apologize for the copy-and-paste nature of this update. After reading, you’ll understand why it didn’t make sense to modify it for every campaign we have going on.
THE ISSUE
We wanted to touch base with you on a developing situation that will likely be affecting the production of all our projects for the next several months. In the last few weeks, our primary printer (CPi, based out of the UK) made us aware of a cyber attack that created a network outage and subsequently delayed a few of our campaigns that were just about to start the printing process. At the time, we notified backers of those campaigns, but as time has gone on, it has become clear that their entire production schedule has been impacted.
We don’t know the full scale of this outage from a technical perspective, but we do know that all of their clients are affected. Because of that, we can guess that each day this situation persists has the potential to delay their production schedules days or even weeks at a time.
You can read a bit more about the situation here:https://www.printweek.com/content/news/cpi-tackles-cyber-attack/
WHAT DOES THIS MEAN FOR THIS CAMPAIGN?
If this campaign is due to fulfill in the next 6-8 months, it’s very possible there may be some delay on that, ranging from a few weeks to a few months. If this campaign is due to fulfill 9-14 months from now, we are hoping there won’t be any delay at all. Unfortunately, it will all be difficult to predict, so we wanted to let you know regardless.
We have managed to get physical proofs for a couple of campaigns, but even with our approval, CPi will not be able to start the full print run until their systems are back online and they’ve gotten caught up. As we get news from them, we’ll update you all here when relevant.
IN SUMMATION…
There isn’t much Wraithmarked can do short of communicate with you all and be patient as CPi gets their systems back online. In the meantime, if we still have other products left to order for this campaign, such as bookmarks, prints, pins, etc. we’ll continue to get those from our other manufacturing partners as planned.
Finally, if you require assistance with your pledge, need to change your shipping info, or have another question, please send an email to [email protected]. We’re open Monday-Friday, 8am-4pm EST and will be happy to help however we can (it usually takes 3 to 5 business days to get back to you, but we do answer all tickets in need of a response). 🙂
Thanks so much for your continued support! We’ll continue to keep y’all posted as this situation gets resolved.
Bookmarks Have Arrived!
about 1 year ago
– Wed, Feb 05, 2025 at 06:39:49 AM
Hi everyone!
Quick update for y'all today, but we got the bookmarks in and they look awesome! Take a look!
Art Prints Arrived Over the Holiday!
about 1 year ago
– Mon, Jan 06, 2025 at 11:09:43 AM
Hi everyone!
Happy new year! We're excited to share that the final art prints arrived at our doorstep over the holidays! Not much new to see here, but we have a picture for y'all anyway, take a look!
Now that we have those on hand, the next thing we're expecting are the bookmarks, so stay tuned for those soon!
Updated Art Print Proofs Have Arrived!
over 1 year ago
– Fri, Dec 06, 2024 at 06:49:36 AM
Hi Everyone!
In a previousupdate, we showed y'all the initial art print proofs we got from our printer. The print quality was excellent, but we wanted a little more foil on the "cover art" print design, so we made some changes and sent them over for another round. Well, we got the updated version of that print in shortly a little before Thanksgiving week, and we're excited to share it with you! We think it's a significant improvement!
Now that we've gotten those approved, the printer will go ahead with the full run. Since we're entering into the holiday season it may take a few weeks to get those in, but once we have them in hand, we'll let y'all know!
Update to Wraithmarked Support and Update Policies
over 1 year ago
– Wed, Nov 27, 2024 at 06:27:13 AM
Hi everyone!
If we haven't made our formal introduction update on this campaign yet: Hi, I'm Eira, Head of Crowdfunding and Fulfillment over here at Wraithmarked and I'm here with my colleague Heather. Nice to meet y'all (or possibly hello again).
I'm interrupting our regularly scheduled updates to let you know that we're slightly changing how we handle a few things here at Wraithmarked, first and foremost, how we offer and manage support. Second, our update frequency. So let's jump right into it!
Wraithmarked Support
Over the last couple of years, we've been very fortunate to see our audience grow considerably and we've expanded to account for that. We started taking email support requests, brought new people on board to help, and transitioned from an email inbox to a ticketing system. None of it has been perfect, but we've always tried to provide you all with the best support possible.
So here we are again, making a change to hopefully improve your experience as well as ours. At time of writing, there are three primary ways for you to contact us: Kickstarter comments, Kickstarter messages, and our support email. Over the last few months, wrangling all of these different channels has exposed a few inefficiencies that we'd like to address.
Effective immediately, if you need help with something, please send an email to [email protected]. If you send us a Kickstarter message, we're going to reply with a form response asking you to send your request to our support email.
You're of course welcome to comment as you feel you need to and we will reply to your comment as soon as we're able!
Support Hours
If you've never contacted us for any issues, here are a few important things for you to keep in mind. First, we are open 8am - 4pm EST. Second, we are closed on all Federal US holidays. Finally, when you contact us, we will have your request assigned to either Heather or myself AND we'll always do our absolute best to reply to your request within 3-5 business days.
Update Schedule
Over the past couple of years, we've generally held to a firm stance of posting 2 updates on each campaign a month. While in many cases we have plenty to talk about, sometimes— particularly if books are crossing the ocean— there's not much to share. So, going forward, our campaign update policy will be "no less than 1 update a month". Even though we'll continue in our endeavor to share 2 updates a month with you, there may be months where there is only 1 update.
Thanks so much for your time and your continued support! We'll catch you in the next update!
— Eira & Heather
