The Choice of Magic - Illustrated Deluxe Edition

Updated Art Print Proofs Have Arrived!
over 1 year ago – Fri, Dec 06, 2024 at 06:49:36 AM

Hi Everyone!

In a previousupdate, we showed y'all the initial art print proofs we got from our printer. The print quality was excellent, but we wanted a little more foil on the "cover art" print design, so we made some changes and sent them over for another round. Well, we got the updated version of that print in shortly a little before Thanksgiving week, and we're excited to share it with you! We think it's a significant improvement!

Now that we've gotten those approved, the printer will go ahead with the full run. Since we're entering into the holiday season it may take a few weeks to get those in, but once we have them in hand, we'll let y'all know!

Update to Wraithmarked Support and Update Policies
over 1 year ago – Wed, Nov 27, 2024 at 06:27:13 AM

Hi everyone!

If we haven't made our formal introduction update on this campaign yet: Hi, I'm Eira, Head of Crowdfunding and Fulfillment over here at Wraithmarked and I'm here with my colleague Heather. Nice to meet y'all (or possibly hello again).

I'm interrupting our regularly scheduled updates to let you know that we're slightly changing how we handle a few things here at Wraithmarked, first and foremost, how we offer and manage support. Second, our update frequency. So let's jump right into it!

Wraithmarked Support

Over the last couple of years, we've been very fortunate to see our audience grow considerably and we've expanded to account for that. We started taking email support requests, brought new people on board to help, and transitioned from an email inbox to a ticketing system. None of it has been perfect, but we've always tried to provide you all with the best support possible.

So here we are again, making a change to hopefully improve your experience as well as ours. At time of writing, there are three primary ways for you to contact us: Kickstarter comments, Kickstarter messages, and our support email. Over the last few months, wrangling all of these different channels has exposed a few inefficiencies that we'd like to address.

Effective immediately, if you need help with something, please send an email to [email protected]. If you send us a Kickstarter message, we're going to reply with a form response asking you to send your request to our support email. 

You're of course welcome to comment as you feel you need to and we will reply to your comment as soon as we're able!

Support Hours

If you've never contacted us for any issues, here are a few important things for you to keep in mind. First, we are open 8am - 4pm EST. Second, we are closed on all Federal US holidays. Finally, when you contact us, we will have your request assigned to either Heather or myself AND we'll always do our absolute best to reply to your request within 3-5 business days.

Update Schedule

Over the past couple of years, we've generally held to a firm stance of posting 2 updates on each campaign a month. While in many cases we have plenty to talk about, sometimes— particularly if books are crossing the ocean— there's not much to share. So, going forward, our campaign update policy will be "no less than 1 update a month".  Even though we'll continue in our endeavor to share 2 updates a month with you, there may be months where there is only 1 update.

Thanks so much for your time and your continued support! We'll catch you in the next update!

— Eira & Heather

Bookmarks Ordered!
over 1 year ago – Wed, Nov 13, 2024 at 07:05:57 AM

Hi everyone!

While we wait on the new proofs for the art prints to come in, we wanted to check in and let y'all know that we got the bookmark designs finalized and ordered earlier this week! With the holidays around the corner it will likely be several weeks before we get them in, but once they arrive, we'll be sure to take some pictures!

In the meantime, here's a quick reminder of what they're going to look like.

Art Print Proofs Have Arrived!
over 1 year ago – Tue, Oct 29, 2024 at 06:41:34 AM

Hi everyone!

We've got an exciting update for y'all today. We just got the proofs for the art prints in! Take a look!

Overall, we're really happy with how they turned out, but we want a bit more foil on the print that features the cover art (right). So we've taken that one back to the drawing board a little and have sent our printer a new design. They'll be sending us a new set of proofs, so once we get them we'll share them with y'all!

Art Prints Ordered
over 1 year ago – Tue, Oct 08, 2024 at 10:24:39 AM

Hi Everyone!

It's the first update out after surveys have been sent, and we're off to the races! Starting with the art prints, which we've just ordered and should have initial proofs in hand shortly! So long as we don't need to adjust the files we sent over, we typically expect to get those a week or so from our order date. Once we have those in hand we'll share some pics with everyone, so stay tuned!