Art Prints Ordered
19 days ago
– Tue, Oct 08, 2024 at 10:24:39 AM
Hi Everyone!
It's the first update out after surveys have been sent, and we're off to the races! Starting with the art prints, which we've just ordered and should have initial proofs in hand shortly! So long as we don't need to adjust the files we sent over, we typically expect to get those a week or so from our order date. Once we have those in hand we'll share some pics with everyone, so stay tuned!
Remaining Surveys Going Out!
about 1 month ago
– Mon, Sep 16, 2024 at 11:11:11 AM
Hey there, folks!
The smoke test over the last few days was successful so we'll be sending the remaining surveys out this afternoon. It may take a little bit for Backerkit to process them, so we appreciate your patience!
Just to reiterate a couple of the tips from our last update, if you don't see your invite email show up by the end of the day today, please take a look at the following:
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Spam Folder: Survey emails can occasionally find their way to your spam folder. If you don't see anything come through from Backerkit check your spam folder first.
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Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this: "[email protected]". If you're not seeing the email from Backerkit, check to see if your email address looks like one of these. If it does, we recommend that you first change that email in Kickstarter so you avoid any future issues.
- Once you've checked both of those things send us a message here or send an email to [email protected] to let us know what your updated email address is.
Going Forward
Here is what you can expect in the coming months as we work on fulfilling this project.
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First, please remember that we operate on a 12-14 month production and fulfillment schedule.
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As we get all of the products made, you can expect to see an update from us at least twice a month. So stay tuned here for all the latest!
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Once we have the products and are ready to start fulfillment, we will post an update and send an email giving everyone 48 hours to update their addresses if needed. Once that window closes, you will not be able to update your address yourself and will need to contact us directly to make those changes.
- With addresses locked, we will start packing and shipping. This final step will take some time. We appreciate your patience. ❤️
First Batch of Surveys Going Out!
about 1 month ago
– Fri, Sep 13, 2024 at 06:03:38 AM
Hi Everyone!
We're just about ready to start sending out surveys, but the last piece of that process is what's called a smoke test. To do this, we send out surveys to about 5% of backers to make sure everything in Backerkit is working as it should and that we haven't broken anything. We'll be conducting this test over the next 24-48 hours. If everything goes well, you can expect the rest of the surveys to go out by Monday at the latest!
While we do that, here are a couple of things to keep in mind:
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Spam Folder: Survey emails can occasionally find their way to your spam folder. Once we announce that all surveys have gone out, if you don't see anything come through from Backerkit check your spam folder first.
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Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this: "[email protected]". Again, once all surveys go out, if you're not seeing the email from Backerkit, check to see if your email looks like one of these. You can try contacting Kickstarter support to change that, though we've seen backers have mixed results.
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If either of the above situations is the case, or you can't find your email invite at all, either message us here on Kickstarter or send an email to [email protected] to let us know and we'll get that straightened out for you.
A Note on our Support Availability...
There are a couple of us that monitor support emails and messages on Kickstarter. We'll introduce ourselves in a future update, but for the moment we want to fill y'all in on our availability.
We work 8am-4pm EST, Monday-Friday, excluding all US Holidays. If you contact us here on Kickstarter or via email you can expect us to reply in no more than 3-5 business days at the absolute latest— though typically much sooner than that.
That's A Wrap!
about 2 months ago
– Fri, Aug 30, 2024 at 03:57:36 PM
Heya, folks!
We're super excited to get to work on these amazing books - it's been an incredible month with all you lovely backers, and we hope you're just as pumped! In the final hours of the campaign, you've helped us cross the threshold and raise more than $30,000! Thank you all so, so much!
NEXT STEPS
Now with the campaign done, here is what you can expect in the coming weeks and months.
- First, Kickstarter will process all of your payments. That will take approximately 15 days.
- Once the payments have been processed, we will send out surveys to the email addresses you have attached to your Kickstarter account.
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Answer your survey questions and grab any extra Add-Ons you want. We will process charges for those orders a couple of days after the surveys go out.
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As we get all of the products made, you can expect to see an update from us at least twice a month. So stay tuned here for all the latest!
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Once we have the products and are ready to start fulfillment, we will post an update and send an email giving everyone 48 hours to update their addresses if needed. Once that window closes, you will not be able to update your address yourself and will need to contact us directly to make those changes.
- With addresses locked, we will start packing and shipping. This final step will take some time. We appreciate your patience. ❤️
Please be aware that the times mentioned above are estimates. We try to stick to them as much as possible but sometimes it takes an extra day or two to move on to the next phase of the process.
If you need of support at any point, please send us a message here on Kickstarter or via email to [email protected].
$25k stretch goal reached!
2 months ago
– Thu, Aug 22, 2024 at 11:30:54 AM
Hi Everyone!
We've been closing in on this for a little bit, but earlier today y'all helped us cross the threshold to our first stretch goal! Thank you! With this one secured, we'll be able to get the book printed with thicker, higher-quality paper. As we've probably mentioned before, this will not only make the books more robust, but will also give them a more premium feel!
Next up, at $50k we'll be able to get a second illustration for the rear endsheet of the book! We still have time left on this campaign, so let's see if we can get there!
